Shopping >Tony Walker & Co
Customer service is awful. Always wait when in store or on the phone!!!!!!!!!
Awful Customer Service.
I have shopped at Tony Walker for years. I go there for everything from coats to boots and dresses and jeans.
I went in there today and was told that I could receive 20% off the two pairs of boots I was going to purchase if I came back at seven that same night.
I explained that I live in Lockport and that I wouldn't have time to come back later that night. I asked the manager if there was any chance I could have the 20% off now rather than having to make the drive at night.
After spending a lot of money there in the past and looking to purchase two pairs of boots (600$!) they were still unable to give me a measly 20% discount unless I came back that night.
I ended up buying both pairs of Frye boots online and am very disappointed in their service especially after the amount of money I spend there.
Although they sell wonderful top of the line products I can get better service from Zappos or any other website.
Very Helpful. Yes, you do pay more at Tony Walker and Co. but you definitely get what you pay for. I have only ever experienced the royal treatment from the staff and am pleased with hoe helpful Mark was recently with an issue I had. I was in and purchased a top to go with my skirt for my wedding rehearsal dinner (after much searching elsewhere). Anyway, the dry cleaners LOST my entire outfit! :( I called Tony Walker and asked if they could please look up my purchase. Mark did just that, and is sending the receipt to me now. Thank you so much Tony Walker....maybe you should open up a dry cleaning store!
Have liked it for years, love it now with the expansion.
I brought a friend to Tony Walker today because she's heard so much but has never been. She wanted to show me a Chan Luu bracelet that she's seen around, so we were just interested in window shopping. (at first)
While we were looking at the Chan Luu accessories a lady next to us said to the salesperson, "I'm so glad I actually came in, the reviews I read online made you all seem so horrible!" We got into a big discussion that honestly, people mostly just write reviews when they have something to complain about. I told her that I've been shopping at Tony Walker for about 5 years, and have always left extremely happy, and very impressed with their service.
After buying the same Toy Watch that this lady (my new best friend) purchased, and the Chan Luu bracelet that I didn't even know existed (thanks Liz), I promised Brian, my salesperson, that I would go write a positive review. For today and all the years I've shopped at Tony Walker, I am continually impressed. Brian was one of the nicest salespeople I've dealt with there, even though I've had some really great ones in the past.
Thanks for making my day! Love my Toy Watch and new Chan Luu!!!!!
You need to get out more..
I am new to Citysearch, but I am not new to catty girls. Wow, give them a chance to get nasty, especially when no one knows it's them, and you can really get some crazy stuff going.
I moved here from NYC and a friend of mine told me to check out Tony Walker. Move over Scoop, Tony Walker is the real deal. Their product mix is fantastic, and unlike Scoop, they actually have it in stock. The place is loaded.
As for the service, try getting some advice on fashion anywhere else and you're getting a sales pitch. Try Kristy Soda on for size and you're getting the best in the business.
Yes, I've noticed some pretty young girls working there. I know some women who think every pretty girl is giving them the look. My sister thinks everyone is checking her out and finding some flaw. Face it, every one of us sizes each other up, but I've never had anyone not be nice to me at Tony Walker. Some of you must be shopping in another store or just missed your meds.
The bottom line, TW rocks. Some of you are just not happy with who you are. Maybe you just couldn't fit in their clothes. Actually, that would be a legitimate gripe, they don't have extra large sizes. Sorry big mama, I won't be shopping with you at TW, you're better off online.
There's not a lot in Buffalo to shout about. The weather sucks, Chippewa is a crime zone for half-naked teenage girls, and the Sabres are the only game in town. But, and it's a big "but" the people are great. I love it here. Maybe the nasty reviews are from people in NYC where that taste of nasty is in everyone's mouth - and that's why I'm glad to be here.
Lighten up girls and be proud of the one store that people actually come from the city to shop at.
It's a brave new world.. We try.
the sales people are so arrogant. i try jean sizes on in the store, then order them online from saks, revolve or shopbop. the sales people think that there the coolest people because they work in an, at best, second rate store. the clothes are not "the latest" as they claim, but have been available online for months before they arrive in the store. the store does not have a wide variety of clothes, and carries those ridculous velour suits people in buffalo insist on wearing. the clothes are overpriced, not even at the retail rate. this is not a quality store, and the people that shop here think that they are so cool because they are buying a pair of sevens or TRs and spending money.
Tony Walker is an exceptional store!!!!.
I am having trouble understanding all the negativity regarding Tony Walker & Co.
I live in Rochester and drove in today because of a problem I had with a pair of Uggs that I had recently purchased. (NOT A PROBLEM WITH TONY WALKER!!)
Right from the very 1st phone earlier this week, I was treated with respect, understanding and a promise to return my call with a solution within 24 hrs.
The manager, Marc Conaway did returned my call within a few hours to offer me a perfect solution.
Marc was 100% accommodating to me as well as being as professional as I have ever been treated.
We already know that Tony Walkers is the an amazing store with an inventory that's parallel to none, but I want people to know that the customer service is superb as well!!!!
Every employee that I spoke to today couldn't have been nicer and more helpful.
Living in Rochester I have referred a lot of people to this store and I have never heard any negative feedback.
I hope Tony Walker appreciates & is proud to be represented by their staff with Marc Conaway leading the way.
TONY WALKER APOTHECARY IS A DIRTY MESS. My first impression of the store was that it was a terrible mess, and one of the girls sitting on her computer was eating oatmeal. It was repulsive. I tried to ignore her but she rudely interrupted the young salesgirl helping me. She not only embarrassed the young girl by telling her she was wrong (it turns out she actually wasn't wrong) but she looked ridiculous yelling at other workers in front of customers for no reason. Then as she walked away she began talking another salesgirls about her boobjob! She didn't even look like she worked there based on her sweaty workout clothes and dirty messy hair. She was very unprofessional. Great skincare products, but buy them online to avoid a rude uncomfortable experience. (flies EVERYWHERE!!!!!!!!!!!!!!!)
Overpriced, over-rated and over with. Poor customer service, horrible return policy that isn't posted. Clerks are trained with the "don't ask, don't tell" philosophy. Made a large purchase and was dissatisfied with the discoloration during wear. Was told it was a "fashion" item and not made for Buffalo weather and the elements. No more in stock and could not order from the manufacturer. Offered store credit only. Got the "used car salesman" run-around, spoke with tow individuals who had poor interpersonal skill and were not at all empathetic to my needs or concerns for the money that I spent. Do yourself a favor and shop in Chicago, NYC or LA. On-line manufacturer direct is even a better bet if you know what you want and the size. Yes Virginia, there is a Satan Caluse and his name is Tony Walker and the Advantage Co. He steals your money and your patience. The experience was dreadful and I will never darken their door again.
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