Brick Oven Pizzeria

03/29/07

Poor Customer Service

by jhenry353 at Citysearch

I ordered from this place many times in the past. I will no longer order from them again. The food was average, but the service was terrible. The delivery can take up to 1 hour and 15 minutes. The last order I made, the delivery guy did not have 7 dollars in change. The delivery guy said he would return the 7 dollars on his next delivery run. At that point, I said that's fine with me. I waited for an hour and a half before calling to see what's up. The girl on the phone said she would let him know once she sees him. I wait another hour and nothing happens. I call back and hear giggling by the girl on the phone and she states the delivery guy "already took care of it". I corrected her and told her that I never received my change yet. She said she would tell the delivery guy again and I'll have my change shortly. I finally get my change an hour and a half later. The guy who dropped off my change didn't have the courtesy to apologize after this poor demonstration of customer service. It was not my fault the delivery guy didn't have 7 dollars in change.

• Pros: Food was decent/average
• Cons: Customer Service

11/03/05

Not just Another Pizzeria

by jnf1211 at Citysearch

I didn't attend the Brick oven in Grand Island but there is a Brick Oven South in Boston that just openned and it was wonderful. The food was excellent and the people there were so welcoming. When you walk in, you automatically feel right at home....I would highly recommend dinning there!