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reply for rob giordano. hello rob i see your not the only one that has bad exprience ,having home care are big risk and i am a worker in home care, and i have seen alot , i dnt hv a clue what kind of contract you had with the company but when things like that happen they do investagate the sitution on top of the worker being found gulity she is probly not working there any more now when you take the person that did the crime to civil court and win they feel as if that person is responsible sorry that you experience this lost and maybe they could hv handle it differently but being a high volume of complaints and some find not to be true they hv a procedure to follow before just paying out money and also they try to keep those thiefs out of the company and hope to not expreince them kind again may be private care would be best if you dont feel unconfort with different people in your home sorry for the lost and know that all metro doesnt mean any harm by not responding right away but they may hv a high volume of clients to care for as well as they still provided care for you at the time of the sitution and thats good you took the step in protecting your rights as a person may you be blessed with better care have a nice day…
Thieves.
Hello, I'm just going to brush over some of the highlights and more details will be made available upon request. I am a patient who receives help under the TBI waiver program. A few years back I
employed the help of All-Metro out of the Schenectady NY office. Soon after they entered my home cash and jewelery was disappearing pretty regularly. There was several aids in my home at the time so I played it safe and had my local Sheriff install a surveillance camera in my bedroom. The 1st night the camera saw an All-Metro aid stealing Hydrocodine out of the same drawer everything else was stolen from. When the police went to arrest her they found my grandfathers diamond and gold ring on her boyfriends finger. Now I'm realistic and know there is good and bad aids in every agency but where my problem is with an agency that completely turns there back on the patient claiming no responsibility!
Even though the losses were way over 3k, (the maximum allowed by law in small claims court but I was able to handle it myself reasonably cheap)I took the aid to small claims court and won easily, I still have not seen my money NOR are my chances good to ever. Being her first offense, criminal court gave her a free ride on the petit larceny case and on the possession and sale of a controlled substance was reduced to a disorderly conduct, [she was found to be selling the drugs]. I got the DA to re-open the case and she has now plead guilty finally, hopefully making it harder to get back in the business.
I approached Karen Dargo-Mullahey with the offer to just give me the 3k I was awarded in court to just drop the whole thing, with an agreement that in some crazy way I actually saw my money from the thief I would reimburse All-Metro their money. It went on for some time until she finally insulted me with the offer of 2k, as if me taking 3k wasn't fair enough. Please keep in mind family jewelry is irreplaceable and if I had the time, energy and money to pursue it with an attorney I'm sure it would be an easy win. Karen then went on maternity leave and I gave it quite a while before trying to touch bases again with her but now cannot even get the decency of a returned phone call. I was told face to face from Terry Makely of the Schenectady office of All-Metro that the agency has an insurance policy to cover this type of loss anyway. I was told that in confidentiality but since nobody has lifted a finger to help me I could care less!
I a while back spoke to Sheila Galvins law office in the Albany area who wanted to make a whole big production out of this but all I am still asking for is the 3k I was easily awarded. Some of you might remember Galvins office as the office that recently won an almost 200 thousand dollar suit against All-Metro.
Now I'm seeing her name as being on the New York State Association of Health Care Providers, Board of Directors, and feel more then ever she should be ashamed of herself!…
