1311 Union Rd, West Seneca, NY | Directions 1422442.835045 -78.752443
Mon. - Thu. 10am - 10pm;Fri. - Sun. 10am - 11pm
Good looking food and service, may take time but is worth it – Not as good as picasso's, but good enough for being close to my house with the best food, and the eyecandy behind the counter is not bad either. So all and all it's the best food in the area 2nd on my list from picasso's and the only thing to complain about is fast service which is fairly normal being how bussy they are or can get so if it takes too long for good food in the area go some where else!
Great Food and Service – New menus are in! The new website (ltspizzaandsubs) has great videos of all their food. Check it out.
Excellent Food but Service is Declining – Best subs in town --- Big homemade rolls and lot of meat. More expensive than a regular sub, but well worth it. Also, best fries in the country (ask them to do them dark so they are not soft). We order from them at least once a week. Usually are completely satisfied. But agree that when the owner is not there, orders can get screwed up (our last two deliveries were wrong, but to their credit, they fixed it in record time). Owner is EXTREMELY personable and customer-oriented. They have the best food in the area; just need to hire or train a little better.
Should Be Ashamed – EMBARRASSING!!!! This place about a year ago was outstanding. Easily the best chicken finger sub in WNY. Take it from someone who lives 2 streets away and used to frequent it weekly. Unfortunately the owner has decided to cheap out and hire an entire staff of bubbly 16 year old girls who are more concerned with trying to hide their texting behind the counter than anything regarding customer service (naturally) Recently I went in with my mother for dinner and i could not regret it more. There was 4 customers in the entire restaurant and it took them over a half hour to make 2 half hot subs (one whole sub lol) and when they were FINALLY served to us they were COLDER than room temp!! How is that possible? i have no idea cause ill never go there again. The owner should be embarrassed and honestly this is not my first negative experience with LT's. All i want is for it to go back to the quality that it used to be. But that"ll probably never happen unless educated customers decide to say enough is enough!!
Working their butts off.. – This place was extremely busy before a football game. The phone was ringing off the wall.. Only three young ladies were doing it all!! They kept their cool and did what had to be done. Orders took later than usual to be done but the food was very good!!
My only complaint was they have no written menus in the place. No menus on line... So you have to be there to order or just be a regular to know what they have and what they charge..
Glove Sandwich – I ordered a chickenfinger sub from LT's and i found a piece of shredded plastic glove in my sandwich. When i complained the one girl that worked there tried to play it off as no big deal saying "well it's clean, its just a glove." All I got for this problem was a new sandwich.
Good Stuff – I have ordered there a couple of times for lunch. We are right down the street so it is very convenient. The only two things I have to say is that they are very costly and very good........ But as life shows me, you get what you pay for. I was actually looking up the number to order again when I came across this and decided to help out.
There are kids running the joint but that is going to be the case at any fast food or pizza place. You want fancy french waitors then go to Ruie and pay $90 for your sliver of food.
Ocerall I would recommend this to my family and friends if they want a sub and have the couple of extra bucks.
Did this place go down hill in a hurry!! – Use to be a nice restaurant, but the teenagers who work there never get your order right, nor do they care! Definitely avoid LT's, too many other places near by to chose from in the area! If you like pizza that is un-cooked and tastes lousy, then this could be your place.
Run by Kids ... Poor Service – The food is good but the service is not. When the owner is at his establishment, the place is clean and run rather smoothly. When he is not there, the place is run by a bunch of teenagers who are far more concerned about the prom than making sure they have your order correct, you actually get what you ordered, or the thought that you might actually have a clean table to sit at. With the cost of food these days, I will think twice before heading back into LT's.
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