06/25/09

Wouldn't go there again

by Charlamagne

If I spoke to my customers the way my daughter and I were spoken to, I would be fired from my job on the spot! Instead of making this a happy experience, we left disgusted and shocked. One particular staff member, spoke to us like we were some kind of idiots. When we asked questions regarding her gown , alterrations and such, she came back with some rude and snide remarks that left us shocked and angry.I know working with public at times can be difficult but try to put on a happy face, and treat us like you would want to be treated. I remember when we first came in before she made the sale, she was polite and helpful. Now that the sale has been made, I guess the customer service has gone out the window. Shame on you Classic Bridal, Shame!

• Pros: not too much
• Cons: Rudeness to the Customer

05/28/09

Anonymous

by Chris09

Please I beg you do not go there. The customer service was terrible. The staff is rude and does not care of anything but making money. As the bride they wouldn't even work with me when the made a hugh mistake. They would not here my story or try to help the situation. They would yell and use inappropriate language when I was calmly talking to them and asked there was no reason to react in such a manner. As a person I do not like disagreements and would never in all my work experience treat a customer the way they did. They were rude to my bridemaids and said bad things to them when it came to their fittings. They do not communicate with you correctly and in the end you find out about things that were never discussed and end up with fees. Also I think the other women who wrote these reviews felt as bad as I did. Please stay away, if you want a good wedding and your day to be perfect you will no go there.

11/26/07

Extremely rude staff!

by ewusia

Unfortunately, I had to experience this rude and crude customer service on more than one occasion. They were not only mean to my bridesmaids, uttering nasty comments under their breath and giving a total lack of respect to me, they acted like they were in the worst job position ever. I firmly believe that if your are unhappy with your career choice, then MOVE ON!! Don't take it out on the customers.

I do not expect everyone to be as excited about my wedding as I am, but please - does a smile really hurt all that much? The staff was not helpful in choosing dresses. They only pointed in the direction of the bridesmaids area and left us on our own. When trying on dresses, they were rude about my bridesmaids' enthusiasm for the event and made several nasty comments about us. (Of course, they didn't have the class to say it to our faces, but made sure to utter it load enough for us to hear.) I constantly felt rushed and demeaned the whole time I was there.

After commenting to the staff on their actions, they just rolled their eyes and walked away as if they could care less about us or our potential $3000 in sales. And, I was also going to go to the day spa next door to offer my girls a day of pampering - but after finding out that it is owned by the same person, I was not going to spend good money on another rude experience.

I warn anyone considering buying from this place -AVOID IT AT ALL COSTS. My recommendations are for the highly classy MA Carr, as well as the Bridal Chateau and Christine's on Harlem. These places were top notch and made every one of my guests feel at home. DO NOT go to Classic Bridal! They don't know the meaning of the word customer service.

• Pros: The only plus I can honestly give is that they do have a selection of dresses
• Cons: WORST CUSTOMER SERVICE EVER