Holiday Inn Buffalo-Hamburg

Recommends

Robyn Galbos

Joined 10 years ago

For more than 50 years, this hotel's familiar green sign has signaled budget-friendly lodging for families and business travelers.. In Short
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. Kids rule here: Children age 19 and younger stay for free when sharing a parent's room and as many as four children per family (age 12 or younger) eat for free at hotel restaurants. Other amenities include 24-hour business services, an in-room coffeemaker, iron, hair dryer, room service, a swimming pool and a fitness center.

Doesn't Recommend

mrbigandcolby

Joined 6 years ago

Poor Customer Service and Organization. A warning directed to any bride-to-be...I used this Holiday Inn for the hotel guests at my wedding. Even though I reserved blocks of rooms months ahead of time for my guests, there was confusion up until one week prior to the wedding. Reserving rooms seems like a simple process, they made it into a huge mess. In order to make it up to my husband and I, they waived the fee for using the bar after our reception. I was very satisfied with that, until we returned to the hotel and discovered they had also rented it to another bridal party. It was not a large enough bar for two bridal parties to have their own fun...we ended up leaving to go somewhere else. In the morning, my family and I gathered for breakfast...only to find out they had lost our reservation. They did quickly find a banquet room to set up for us, but the damage was already done. My wedding was perfect in every other regard, I never would have thought something as simple as the blocked hotel rooms could be turned into such a mess. Afterward, I sent a letter to customer service; they never responded to it in any way. Save yourself the stress...find another hotel.