Hamburg >Food & Dining > J & M's West End Inn
340 Union St, Hamburg, NY | Directions 1407542.718261 -78.841690
Mon. - Thu. 11am - 9am;Fri. - Sat. 11am - 10am;Sun. 12am - 9am
wouldn't go back not what it was years ago – Went last week it was early on a friday.(4ish) so the dinner rush had not started.
Server was poor never checked to see about another drink..not sure of them but we had gotten 1 slice of rye bread cut in half since both were eaten she didn't ask if we wanted anymore (more bad service). Husband had the Cajun fish ws just ok..I had the battered..our food came the frys were cold like they we just under a warm lamp made ahead of time..also my batter fish was horrible..it tasted like they had not changed the grease in the fryer on a long time..you know the taste I mean..I have no desire to every go back...sad it use to be such a nice place to eat
Awful service - Food Mediocre – Never again. We ordered an appetizer, soup and our entree which included a baked potato. The appetizer was served in a pretty timely manner followed by the soup which was tasty but lukewarm. Then, we waited, waited and waited for the entree. Our visit was during Restaurant Week and the place was severly understaffed. Our waitress finally came back over, apologized for the delay and stated she would "comp" a dessert. When the entree did come, the baked potato was cold and undercooked. We brought it to the waitress' attention; she was going to take the entire entree but we convinced her to only take the potatoes. Well, we did finish our entree with no sign of a cooked potato.
We asked to talk to a "manager" and I believe it was the owner who finally came to our table. Apologized and told us they were very busy tonight and that it wasn't ther waitress' fault. Our entire meal was complimentary but we still will never return to the West End Inn.
Good food, friendly service – Have been to the West End several times and have experienced most of the menu. The wraps and sandwiches are delicious. I am a big fan of the pub food/sandwiches there. Entrees are also good. Bartenders & waitresses were attentive & friendly. Will continue to be a patron there.
bar & food – About a week ago I went to the bar with a few buddies. Overall I"d say that we had a good time. We ordered some "Pub Grub" and watched the Sabres game. Although I was disappointed that the Sabres lost, I was not disappointed with the food or service.
Family place – I brought my family here for dinner. The menu was great and there was so much to choose from! It was reasonably priced and I was more than happy. The building was interesting and since it was built in the late 1800's the place has some great history.
Best Fish Fry – For the first time I had a fish fry at the West End. The portions are huge and everything was super great. It was one of the best fish frys I've ever had. We had to wait for a table for about 20 minutes but it was definitely worth it. While waiting for our table we had a drink at the bar
Very good will be back – We just recently visited J&M West End Inn. We had an excellent dinner, it was hard to choose what to eat, everything sounded so good. The service was very good. We will be back. Highly recommended
Worst Restaurant in the HISTORY OF RESTAURANTS – This restaurant , BAR FAR, WAS THE BIGGEST JOKE i've EVER WITNESSED before in my life. Took my wife and kids there for a Saturday night dinner, figured great we'll all go out and have a good time. NO WAY...not even close. Not at the West End Inn in hamburg ny. The food was SO BAD we all looked around at each other in complete disbelief. the funny thing was, even the SERVER said none of it looked good to her. AND SHE worked there!!! We tried to talked to the owner about it, and got about as much help as a burnt piece of paper. He was a complete knuckle head!!!
Terrible Easter Brunch – My family (17) went to the West End Inn for their Easter Bruunch this year. What a bitter disappointment! Foor was dried up, cold and not refilled. Our reservation was at 1:30, and whan we asked to have things refileed, we were told "It's over!" That was just after 2pm. Basically, the "buffet" consisted of meat and potatoes. Not a vegetable to be had in the place!! No, not one! Charge more and give people some food!!
We will never go back. Save yourself a little anxiety and stay away from the place! NOT GOOD!!!!!
Not to mention the fdact that when I called the owner the next day to give my opinion, he didn't want tohear it....and actually argued with me!
Great atmosphere – Great restaurant with town pub flavor and tasty food. Live entertainment on select nights and overall goodtime place! Enjoyed a blues band after hearty dinner with friendly service. Will definitely return!
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