4370 Walden Ave, Lancaster, NY | Directions 1408642.927929 -78.609228
Mon-Sat: 08:00am-08:00pm;Sun 12:00pm-05:00pm
I've had nothing but nightmarish experiences with this company. They are fine when you are buying, but their service department is the worst. They just ignore you if you have a problem. They are rude on the phone and leave you on hold forever. I would never buy anything from this company ever again.
Stay away! – After using Colley's for a number of years to open our inground pool, we tried Majestic Pools & Spas. The technician that arrived was pleasant but after he left it was obvious he didn't know how to open our particular pool. We had multiple plugs still left in along the wall and drains, and staiway jets were improperly installed.
I called to complain and I was told, "We understand and we will take care of it." Four months later, we receive a bill showing late changes. I call again and explain what happened. Again I was told, ""We understand and we will take care of it." Unfortunately, now three months later - they have turned us over to collections. In total, that makes one bill and two phone calls only to be lied to that they would take care of it - and then drop it into collections. Great! So much for a company standing behind the services they provide. Now I get to spend my time and credit rating fighting it.
At the time of this writing, the BBB shows that they have had 18 complaints logged against them - many related to quality of service. I should have been wiser to check there or another online service before using them.
For all the other "unaware" - beware and stay away!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Majestic Pools Inc on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.