Jim Mazz Auto INC

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MacMan2009

Joined 2 years ago

friendly people. i was looking for a new and better vehicle. i stopped by jim mazz auto on bailey avenue to check it out. i had never been there before and i wanted to see what it was like. the people greeted me with kindness and i was really impressed on how patient they were with me. me and the salesman looked at a few different choices for me and i was able to take my time on my choices. Although they didnt have what i was looking for at the time, they were still very helpful and nice in me making my decision what i wanted. i was very impressed with their services! go jim mazz!!!!!!!!!

Doesn't Recommend

scott wenneman

Joined 2 years ago

don't go here. i would never buy anything here again have a loan thru them and cant even keep track of my payments been back 3 times for loan trouble so please do not go there

Doesn't Recommend

Autodidactic

Joined 2 years ago

They may harass you..... This company owns several parking areas throughout the city, including one that is connected to my apartment complex. Only those who apparently work for Mr. Mazz may park there; there are no parking stickers, tags, etc present on any of the cars that are generally parked there (indicating the ABILITY to park there). This morning, after dropping my fiance off at his job, I parked in the first spot (as it was barely 7 am and there was absolutely no parking on my street) of the "restricted" area.

An older man promptly drove up in an extended Taurus wagon and began berating me. I resisted the urge to be rude, and pleasantly wished him a "Happy Saint Patrick's Day," apologized, and got in my car as he continued to aggressively yell at me. He then followed me six blocks around the city as I tried to find a place to turn around (my street is a one-way cul-de-sac).

I called the help line listed, also called the office. The woman on the help line was a bit confused about the situation, saying that the man was probably either a 'Jim' or a 'Joe.' I also called the dealership, which wasn't open, but not one voicemail had space.

I, in turn, called the police and filed a report against the man. What irks me is that there is no car dealership or auto mechanic ANYWHERE near where we live. The man also failed to show me any identification or badge; this could be processed as criminal harassment in civil court.

Courtesy goes a long way in my book. Don't waste your time with this place of business; if they are this protective over six $70 (ALWAYS EMPTY) parking spots, imagine how much money they'll make off of you.

Doesn't Recommend

Mazzo

Joined 2 years ago

Untrustworthy, incapable, dishonest. Go elsewhere.. I actually worked with these guys a few years back. I quit after only two weeks for several reasons.

1. The owner "Jim" is such an arrogant prick that even his managers speak ill of him. When he came into the shop, he would stare down new employees to try to intimidate them. Is this someone you want to bring your business to?

2. They will screw their customers if given the chance. In the two weeks I worked there I saw customers get after market parts when they payed for OEM, I saw repairs done the wrong way, because it's "faster," and I saw damaged parts that the insurance company payed to replace not get replaced because "the owner is a black, so F em."

3. They illegally withhold all employees first week's paycheck, just because. After you quit, you have to contact the Labor Board to get back. Jim is so arrogant he thinks you should work for free for a week just for the honor of working for him.

4. The shop is extremely ill-equipped. The paint booth is ancient, and does not filter the toxic fumes that exit the booth into the atmosphere - into the residential neighborhood. The frame machine has less than half of the equipment needed to make proper body repairs. The oil burning furnace leaks oil into the storm drain... polluting the local streams and lake Erie. The temperature in the winter is too low to allow proper curing for body fillers, adhesives, primers and paints, causing the body work to likely fail.

I think what they do at Jim Mazz is criminal, and the owners and managers should be held accountable for what they have done. Please, tell your friends and family what kind of place this is, and what kind of people they are. Spread the word, don't let them keep getting away with what they have done.

Doesn't Recommend

bpadilla

Joined 2 years ago

THEY TAKE FOREVER AND STILL DON'T GET IT RIGHT!. My boyfriend's car got backed into and had quite a bit of damage to the front end. Immediately he called the police and within minutes the tow truck from Jim Mazz was there. The man kept trying to talk to my boyfriend but I know you shouldn't always go with the people who approach you so I went to call my dad for his opinion. I wanted to talk to my dad away from the man who works for Jim Mazz so I walked around the corner and he actually followed me and insisted on talking to my father! He would not leave us alone. He continued to pester my boyfriend and promised us we would be provided a rental car (which isn't something he can promise!) and finally we just decided to let them tow the car.

We were told to call the business in the morning for further instructions, since the accident happened late at night, and called at 9 am like instructed. No one answered the phone the multiple times we called so we decided to drive over there. There was one man in the shop and he told us to call the other person's insurance so he could put the rental through. It was such a pain and freezing in the office. The insurance representative told us we had to wait to get a rental but the man insisted we just do it now and sent us over to the rental place.

Turns out we really were supposed to wait for the insurance company so my boyfriend returned the rental, and thankfully the insurance company decided to cover the cost after the fact. So after being given false information from the worker, we were promised the car would only take a couple days. After those couple days, annd hearing nothing from Jim Mazz, my boyfriend called and was told the car should be done the next day. The next day comes and no call. So he calls again the following day, the car is promised to be done that Monday. Monday comes and my boyfriend is informed they forgot to order a part, but everything else was done so it should only be a couple days. We call back after those couple days, the part "just came in" and needs to be installed before they can finish painting (even though they told us before that everything was already done on the car!) So after a little over 2 weeks my boyfriend gets his car back, just thankful to have it back. He leaves the shop and they forgot to hook up his blinkers. He has to take the car back and they fix it on the spot. He later notices the paint job is HORRIBLE and many spots on the top of the hood were left bare.

Jim Mazz is a horrible shop to take your car to. They take forever and don't even do a good job! I saw them stopping at the scene of an accident the other night and so badly wanted to get out of my car and warn the people. DON'T TAKE YOUR CAR HERE.

Doesn't Recommend

joule klyne

Joined 2 years ago

I can't believe they are still in business! Run AWAY!. Don't ever take your car here!

I brought my truck in a few weeks back, and when they returned it to me, it had some new dents! I told them that I expected them to be fixed, and that it had better be free. After that the manager went into the office and told the owner Jim Mazzarello, about how I was angry and what I expected them to do. I actually heard Jim telling his manager that I was an "a&* hole" and to fix the "f*%$ing"dents. Then they argued for a minute inside the office, of which I was standing right outside of. During the argument, I actually heard the manager mention how they knew that they had caused the dents, and were just hoping that I wouldn't notice!

UNBELIEVABLE!

The next day I got my truck back, minus the dents they caused in my tailgate, and I got the heck out of there. You'll never see me in that shop ever again!

I find it odd that there are 13 "1" star reviews, and 10 "5" star reviews. It's pretty obvious they are having employees write some good reviews to offset the bad reviews. What a bunch of scum bags.

Doesn't Recommend

SHATOORA

Joined 5 years ago

Terrible. I had the unfortunate luck of dealing with this company. The sort of company that kicks you when your down..feeds on the misfortune of others. Completely unprofessional, rude and money hungry. Save yourself the headache and go with someone else.

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tobysquared

Joined 3 years ago

Everyone has the right to there own opinion. The reason I am writing this today is because Its unfair to company that does great work to be punished. When people get good service and good work done they never really spend the time to write something compared to someone that is angry. So I am going to go out of my way to let you know how things were for me. In the middle of the summer of the following year another vehicle struck my vehicle. To say the least I was a little upset and frustrated but was happy that no one was injured. A few mins later, A white tow truck, and a gentleman named Adam came and towed my vehicle for me. He was helpful and courteous, with the 3 other company’s there he made me feel the most secure, and that’s why I let him tow my vehicle back to his shop. That day he helped me get my rental car, and I let them do the repairs to my bmw. They helped me file my claim, my car came out great and it was completed when they told me my vehicle was completed. Since that time I have not been in an accident but my siblings and parents have. Because they did such a great job with my vehicle I recommended this company to my family where they had their vehicles repaired. So my end result was this, I was very happy with my service and the way my vehicle turned out. I will honestly say that people take things like this for granted, so I want to take a few mins out of my day so that people can know both sides.

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jayevening

Joined 3 years ago

Great service in a difficult situation. i got in an accident in my car a month ago and it was totaled. i really didn't have the money for the tow bill and only had liability. the staff was really easy to work with. they helped me get rid of my car as i had nothing left to do with a smashed up ride and then helped me find a car to finance. so a bad day turned into a great week. i upgraded my car to something i really wanted and didn't even have to pay an "arm and a leg" for a car i was never gonna use again. thanks jim mazz!

Doesn't Recommend

thehonesttruth18

Joined 3 years ago

REALLY?. If I could put no stars I would, I dealt with these retards last year around June. The first thing they do is show up to your accident, then they immediately jump in your face so you can let them tow your car. I was just in an accident, last thing I wanted to deal with was some misfit from Jim Mazz in my face. Without me giving him permission he hooked my car. I didn't know anything about them until after my car was towed. DO NOT DEAL WITH JIM MAZZ! They charge the crap out of you for towing and storage fees. If you see anyone from Jim Mazz Auto look the other way, I'm not saying this to be a jerk but to help you from making the same mistake I did.