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10/31/11
TERRIBLE CUSTOMER SERVICE ! AWFUL TREATMENT BY OWNER.
by jjarvis3 at Citysearch
THEY DONT COMMUNICATE OR ANSWER EMAILS.
They may advertise lower prices, but there will be unfair, added fees. What you will get is poor quality products, and low standards in business practices.
Offering cheap prices doesnt give a person the right to treat their customers so badly!
For us, the bridesmaid dress ended up costing twice the price. The dress arrived several sizes too large. The owner denied any responsibility and clearly did not care about helping to solve the problem. She said they would alter it 2 days before the wedding!- of course we would have to pay additional fees for that! It was not possible to come into Buffalo until the day before the wedding, so the dress had to be altered by a tailor.
I called to ask for a discount, since the owner or the dress company made the mistake. If I pay someone for a product, I expect to get that product. We did not get what we ordered. Christine was incredibly rude and nasty. Childishly denying any responsibility.
It became clear to me that, since many others had this problem, there is a scam whereby they order a dress 4 sizes too big, then charge for alterations.
The owner refused to respond to any emails as I was trying to work things out.
To top it off, Christine called the bride and told her lies about things I did not say. She told her that I said the bride was unhappy with her bridal dress and with the shop. I never said anything close to that! What kind of business woman intentionally stresses the bride with lies 1 or 2 weeks before her wedding?
If it werent for the disgusting behavior of this owner I wouldn't be as bothered by the events.
07/22/11
BEWARE!!!!!!
by jewels8275 at Citysearch
I am apalled and shocked at the lack of professionalism and customer service with this business! I went here to try on bridesmaid dresses which I found on-line and were told they were only available at Christine's. The first time I went there we were cmopletely rushed through the looking process and the consultant acted as if she was completely bothered by us. Nonetheless we did end up finding the perfect dresses and decided to order them there anyway. We were told it would take 6-8 weeks to bring them in. We placed the order on March 1, 2011. On july 21, 2011 we were informed they were finally in. We made an appointment for fittings/alterations. Again, upon our arrival we were treated rudely and were rushed. Once the dresses were brought out we realized that they were the wrong color!! I had 3 bridesmaids, all of whom ordered brown, and I now had 3 dresses, one brown, and 2 grey!! Christine said it was MY fault because that's what I told her to order, which was false. When we ordered the dresses Christine even gave us a swatch of the brown color so that I could coordinate the tuxes.
She told me that she would do whatever she could to correct this and call me first thing in the morning, which was a Friday. Their hours are listed as 11 a.m . - 3 p.m. Of course, I never received a phone call. I tried calling, faxing a letter, emailing and NO RESPONSE. I had to call the designer personally to try and correct this situation, and was informed that the soonest they could re-order dresses would be for delivery 4 weeks after my wedding :-( I'm now in a position with no bridesmaid dresses and my wedding is in 4 weeks! This place has completely ruined my entire wedding!! Please take my advice and DO NOT SUPPORT THIS BRIDAL SALON!! THEY ARE SCAM ARTISTS, LIARS, AND FRAUDS!!!! I did file a complaint with the BBB and hope something gets resolved. . . .
01/11/11
Great experience at Christine's
by DMKL at Citysearch
I had a great experience at Christine's! I tried on several dresses and found the one that I loved. It was an overall good time with family and friends. I'm glad I went there last.
12/07/10
For price and selection nobody was better.
by RoseNal at Citysearch
I can't say enough about how great my experience was with Christine's. I shopped around everywhere possible in US and Canada within 100 miles and for price and selection nobody was better.
11/17/10
I recommend Christine's
by WendyO2 at Citysearch
Good price, Good service, Good selection (Ordered from catalog) ...
