06/30/09

WORST restaurant in Buffalo

by HsiehOMS

My wife and I went to the Original Pancake House this morning. We had one lousy experience with their branch on Niagara Falls Blvd (the food was not cooked well), but we would like to give it a try in this one on Main Street, Williamsville.

We were very wrong. It was a even BIGGER mistake.

On our way in, we were 2nd in line for a seat. Then we saw a very strange thing - two young people left 2 dollars on the table without even touching their silverware, and walked away. I thought maybe they were in a hurry of something. Later, we were seated, and our orders taken. We kept on waiting for another 20 minutes. No food, no refill of our drinks, and the waitresses never showed up to explain why.

While we were waiting, I noticed something. The African American couple sitting near us is the only other table that was not served with food. All the white people, even the ones that came later than us, even those who sat down 10 minutes after we did, got food. Not only did they get food, but they were constantly visited by their waitresses for drink refills and whatnot. Only two tables of "colored" people are ignored.

We were very upset, and decided to leave. We could not find our waitress. We could not find anyone in the front counter. It rained very hard outside, and we were kind of hungry, but we left anyway. This restaurant is the WORST I have ever been to. I do not suggest they are racists, but I think they did a very poor job taking care ALL the customers. I will let all my friends know that it has such a poor service and lousy attitude. I will NEVER go there again.

• Pros: Nothing.
• Cons: Poor Service

08/10/08

Hair! Hair! Hair and, poor customer service!

by dmd7101

I recently visited the pancake house with my 3 children We have been going there for years even though we have had other bad food instances (hair, dead insects in drinks) This visits bottom line, hair in childs choc chip pancakes resulting in throwing up, spoiling everyone else's appetite after we rec our overpriced food. Now her clothes are stained which, cost more than the 7.25 they SHOULD have refunded. Customer beware! The manager didn't even have the nerve to come and speak with me personally. It was very unprofessional.

10/03/06

Great for Dinner

by primanna

Sure theres a wait when people go for breakfast on Sunday morning, but for years my family and I have gone here for dinner on Mother's day, there's absolutely no wait! My favorite thing would have to be the Apple Pancake..... or the Mushroom Omlette.

Gotta have the fresh squeezed orange juice!

• Pros: GREAT food, GREAT service, pretty empty for dinner
• Cons: Just don't try to go for breakfast on Mothers day.