Bridal Chateau INC

Rachel L.

Joined 2 months ago

I visited this salon for the first time today and I left empty handed and disappointed. The receptionist was a whole lot friendlier than my consultant. The consultant had a tone in her voice that said she just didn't want to be there. Although she gave her opinion when asked, I felt very uncomfortable especially when I mentioned the "date" being undecided and got a snide remark back to me. I will most likely not be returning there.

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francine s.

Joined 5 months ago

I went here to look for wedding gowns. I had no idea what style I liked. I thought I wanted something plain. The salesperson looked at my shape and pulled some suggestions for me. She told me it was alright if I didn’t like the gowns, that even knowing what you don’t like is as important as knowing what you like in a dress. She also said that they can look different on, and that I may be surprised with what I end up liking. Boy was she right! One of the gowns was all lace with beading, which I thought I definitely was going to hate. I’m shorter and thought the gown would be too much for me. She explained that since there was a continual lace pattern that it was good for someone of my height. I was so grateful for the time they spent with me.

Steph M.

Joined 9 months ago

Can't measure; rude staff. Ordered the completely wrong size, were disorganized, and rude. Do NOT go here. Worst boutique in buffalo.

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Expressions in Silk

Joined 2 years ago

A great find - Bridal Chateau!. It was a wonderful to go to a bridal shop where you are the focus and treated with respect and warmth. I have been to some other bridal shops were you were just a sale. The staff at Bridal Chateau took the time to listen to what I wanted and I found a perfect gown for my special day! Thank you to the staff for making me feel like a pampered princess. I will recommend you to all my friends.

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Margaret G.

Joined 1 year ago

I Found It!!!!. I have to say by far that of all of the shops that I visited and we went everywhere it seams in New York State. We ended up at Bridal Chateau. They welcomed us with open arms, without an appointment..Which is unheard of in the world of looking at wedding dresses. (I would suggest making an appointment though because they were really busy)

My consultant was sweet and listened to every picky request that I had. My group of crazies kept her on her feet as well and I have to say that she took the time to talk with me personally away from everyone else.

Bottom line we went I found the dress of my dreams after what seemed like hundreds of dresses at other shops and can't wait to tell all of my friends about my experience.....

You have to go there!!!!

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megan1234

Joined 5 years ago

Personalized my dress. I had been trying to find a lace dress with cap sleeves... I went to Bridal Chateau and Beth showed me not only the perfect lace she had made a attachment for cap sleeves just in case someone like me came in ..MIND READER !!!

Thanks

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shadygirl

Joined 5 years ago

Amazing selection and great service. I am a high maintenance women and I have shopped at every bridal store within 100 miles. I knew I would be looking at pictures of that wedding gown for many many years and so I was being very careful and very selective. I felt I had to see everything there was and that's why I went to so many bridal stores. Well, all I can say now is that if I had gone to Bridal Chateau first I could have saved myself a lot of time. The selection was not only huge but I saw so many styles that no one else had. Every dress I had seen somewhere else was priced better at Bridal Chateau. My consultant took the time to sit down and really get to know me. She did not try to push me and she really knew her stuff. Well in just one short hour I now have the gown of my dreams. It's a Robin Jillian and amazing is just not a strong enough word. Thank you Bridal Chateau for giving me a day to remember forever and for making what I thought would be a hard job one that was just filled with joy and loving.

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Chase W.

Joined 1 year ago

Great Experience!. After shopping at several other stores I was thrilled to find Bridal Chateau! The staff was amazing and helpful and really seemed to care about me and my wedding. I found the most beautiful gown and can't wait to wear it on my wedding day. Thanks Bridal Chateau!

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Jenna W.

Joined 1 year ago

Best Bridal Shop in The Area. I am getting married in the Fall and I went to a couple different places looking for my dress. David's Bridal was a let down. The dresses seemed cheap and generic. So my group finally stopped at Bridal Chateau and they had a large selection of dresses, in fact, I had a hard time deciding on just one! lol Beth was the name of the girl who helped me and my friends and she was amazing. She definitely knew her wedding dresses and it was such a smooth experience. I am getting a Maggie Sottero dress and we will definitely be going back there for our bridesmaid dresses! If you are looking for a dress and want to go somewhere that's not a chain store and you get a skilled sales person helping you, check out Bridal Chateau. I was happy I did!

Doesn't Recommend

rrboyle11

Joined 2 years ago

Horrible Experience - Will Never Return. I never post reviews, but I feel compelled to in order to save someone trouble in the future. I ordered my wedding gown from Bridal Chateau in January - 7 months before my wedding. I ordered the gown in the color of the floor sample, which looked white, but the tag said it was ivory. I questioned the lady and she assured me it was ivory, and because she was supposed to be the expert, I took her word for it. About two months later, when picking out tuxedos for the groomsmen, I was deciding between ivory and white shirts. I knew the white shirt was closer to the color of my dress, but everyone was telling me to go with ivory if that was the color of my dress. I not only called and spoke to someone who assured me that the floor sample was in fact ivory, but I also went in, spoke to someone else, and held up a white shirt to the dress, which matched. Again, I was ASSURED the dress was ivory. When picking up my dress at the end of May - 5 weeks before my wedding, immediately I knew it was the wrong color. Bridal Chateau incorrectly marked their tag, which was my suspicion all along. The owner made some phone calls and was able to get a "new" dress in within 2 weeks (our last resort option, we were told, was to get the floor sample cleaned and I could have that as my dress - - who would want that?!) We were assured it would be new, not a floor sample, etc. Luckily, the dress came and it was the correct color. During my second (and last) fitting, two days before the wedding, my seamstress, who is extremely reputable in Buffalo, mentioned that the seams had been taken in and out in certain places prior to her touching the dress. My dress was USED. I thougt it was weird that it took 5 whole months to get the original dress in, and only 2 weeks to get the replacement. It all made sense to me at that moment. My sister immeiately called while we were still at the seamstress' since I was too upset. Bridal Chateau denied giving me a used dress, sent us a receipt showing where the dress came from, but nothing proving that it was new. I am glad I have so many friends about to get married so that I can warn them to stay away!! They are LIARS and SCAM ARTISTS. I was hoping their bad reputation was limited to alterations, but I was wrong. I wish I had followed my gut and listened to what all of these horrible reviews said before I bought anything from them.