10/07/09

Unprofessional, inexperienced stylists

by Caramellow

I decided to try Capello based on fairly good reviews, however I have been EXTREMELY dissatisfied on the two occasions I've been and will never return. Both occasions I've been there I've had to wait at least 20 min. past the scheduled appt. time. My first experience was very rushed because my hair stylist was double booked and decided to complain about it the entire time she did my hair. I decided to give it a second chance and shame on me. I got my hair dyed and although I'm happy with the color, I'm not so happy with it being all over my face and neck. When I was getting washed out, I got squirted in the face 3 times by the incompetent girl who didn't even remotely get the dye out of my hair. After going for a second wash out (which was a shot of water to the back of my neck) they still didn't get the dye out. I then had to sit through a blow out with a girl who seemed like she didn't have a clue what she was doing, while watching the other hair stylists oogle over themselves in the mirror. Hands down, the most unprofessional, dissatisfying service I have ever experienced. I would rather go to Supercuts.

09/03/09

Horrible and Inexperienced Management

by LilSpence912

recently had my hair colored by a stylist and was extremely dissatisfied with the outcome. I had gone to this salon for over a year but always had a single process color which anyone can do from a box. I had wanted to lighten my hair and maybe add highlights and figure a salon of this caliber could handle that. I walked out with orange hair, a burned scalp and hair dye on my forehead. I called the next day and was offered a re do but was scheduled by the receptionist with the same stylist. Needless to say, I left again with orange hair. I tried giving it a few days to tone down, and when that didn't happen I called and asked for a refund rather than a third redo for fear my hair would fall out. Right from the get go the manager made it out to be my problem not hers. She told me I shouldn't have gone back to the same stylist ( the receptionist placed me with her I DID NOT request her), and that unless the necessary paper work was previously filled out there was nothing they could do because it would be " too complicated" to give me a refund. The manager obviously doesn't care about the client's satisfaction and has horrible public relations because I always had to call her, and eventually she wouldn't even answer when I called. When I finally reached her she then said she couldn't offer a refund because they couldn't prove something went wrong and compared it to "eating food and getting sick but not knowing what food caused it" completely oblivious to the fact it was a horrible service done twice, which any other business would refund including a restaurant.Obviously Sam isn't professional, nor is she capable of handling business when things go wrong, so if you go here and they completely ruin your hair, good luck with getting any sort of reimbursement back . The best I can say is go somewhere else where the manager can handle business professionally and efficiently, or else have a 200 dollar regret like I do.

• Pros: Nothing
• Cons: Expensive, inexperienced manager

08/10/09

Terrible Hair, Very Expensive!

by sheeno

I went to Capello's with high expectations and was very disappointed. The stylist came highly recommended, but did a very poor job on my hair. The cut was o.k., but the color was terrible. I have light brown hair with highlights and wanted to go a little lighter. The color came out reddish and brassy, and there were visible demarcation lines from the foils. The stylist seemed to have used 3 different colors with no rhyme or reason. He also was working on 3 clients at once and it took almost 4 hours. Additionally, he seemed more interested in discussing his personal life and partying with the stylist next to him. I paid $170 and felt ripped off. I went to an inexpensive salon and had them "fix" it.

• Pros: Could not find any.
• Cons: Crowded, cramped atmosphere...not very relaxing.