Casa-Di-Pizza

Karen M.

Joined 6 months ago

After 25+ years of loyalty this customer/reviewer has chosen to NEVER do business with Casa Di Pizza and the Jacobi Family again. I am someone who, up until tonight has pal Ed an order, almost weekly with Casa... No More!!! Last week I waited for over an hour to receive the wrong order. I called to tell them that the wrong order had been delivered and I was charged for more than I ordered, in addition to getting a totally different pizza than the one I ordered. I ordered cheese and pepperoni (simple pizza)... I was charged for cheese, pepperoni and mushrooms.... The pizza that was delivered (the ONLY pizza my delivery guy had in his vehicle I might add, was a cheese, pepperoni and black olives pizza. Upon relizing that the order was incorrect I called Casa and was assured that the correct pizza would be made and redelivered (they would also retrieve the pizza that was still in my possession. During that same phone call, the gentleman at Casa told me that I would have a credit on file for the NEXT time I ordered from Casa... No other information was given to me. I assumed the next time I called and gave my name, address and cell number (as I do with EVERY order...that would be how they would pull up my credit. Another 45 minutes passed and I finally recieved the correct order. BY THE WAY the Pizza was terrible...NOTE: I was never given any additional information that I would need to relay to with my next order. Tonight, Sunday November 11, 2012 I placed an order for delivery, with all my usual information one gives when placing an order with a pizzeria etc...40 minutes passed and I received a phone call from Casa requesting a 4 digit number code so they could retrieve my credit information. I HAD NO SUCH information. NONE was EVER given to me at any time. Very long story short...the alleged owner/manager I spoke with refused to believe I had a credit on file and refused to apply my credit to my order for this evening (my order was placed over 45 minutes ago and now this alleged owner manager is in essence calling me a liar and refusing to give me my aforementioned mentioned/promised credit from Casa). What happened to the customer is always right? Apparently, customer service is not something Casa Di Pizza or the Jacobi Family cares about! I was a very loyal customer was was now Being  treated as a "credit thief". I will never return to Casa, and wi,, strongly suggest that others be wary, especially if using takeout services. I will be blogging about this and plan on letting the local news know about how poorly Casa treats their loyal customers...over something like a small credit...one given because of Casa's mistake in the first place. I see why Casa gave me the credit in the first place....as they had no intention of making good on it on my next order with them. I am a very principled person and this is not simply a matter of money and a small credit... I did not fabricate the scenario leading up to my credit...I have the reciept from the original wrong order...WOW...everyone I know will be made aware of this and I hope you hear my words and think twice about giving a business that would renig on a credit...rather than BELIEVE a loyal customer...and keep her happy and returning! Not gonna happen now... Casa shame on you!!!

Recommends

dddwifey

Joined 2 years ago

Best in the B-Lo!!!. Wow! We've been to the restaurant, but never thought to order delivery from Casa. We were so impressed tonight! They take credit cards for delivery, said 1 hour and came in only 35 minutes! The deliveryman was very friendly. The food was hot and delicious! The salads were huge, fresh and quality ingredients - mixed dark greens, olives (my fave!). These are just about the best wings too - a little heat on the medium, still meat on the bone (most places fry it too crisp). We used another place for four years, that began to come really late, cold food, pizza smooshed in the box, etc ... always forget the soda ... now Casa is our pizza delivery place of choice!!!! You won't regret it! Enjoy!

Recommends

KerryL

Joined 3 years ago

Casa Di Pizza, Buffalo, NY. In my opinion, this is quite simply the best pizza in Buffalo! (The wings are great, too!)

My husband & I are big pizza fans & have tried many establishments in the Buffalo area. Casa Di Pizza is by far our favorite. It's definitely worth driving a little out of my way after work to pick up dinner there.

Recommends

owleggplant

Joined 6 years ago

Great food & beer at a great price.. A great place for a casual meal at a great price. Great pizza, huge salads, good beer selection. They even give you the option of having your sub on a multi-grain roll, or your pasta entree served with whole wheat penne. A great local standby - nothing fancy/gourmet, but a great spot for dinner during the week (M-W they have a great dinner special!). You can also eat in the restaurant's bar, JJ's, and watch a baseball game or check out whatever the regulars have on. Great waitstaff, too!

Recommends

23sunrise

Joined 9 years ago

Best Dough. Casa di Pizza has the best deep dish dough anywhere. When I come into town, this is the place I go for Pizza. Very fluffy, moist dough, with a crispy outer crust. You cannot beat this. Sometimes service can be slow, such as after a football game. I recommend calling ahead to pre-order your extra thick pizza as wait times can easily hit 35 - 40 minutes.

Recommends

aananookah

Joined 9 years ago

aananookah. Buffalo NY is known world-wide for our chicken wings! Of all the wings I've ever had, none even come close to Casa-Di-Pizza's BBQ'd wings! They're worth the travel from anyplace just for their BBQ wings, and their subs and pizza is super too! The wings are cooked, then BBQ'd, then recooked on an open fire giving them a great smokey flovor with an awesome sticky sloppy sauce, absolutely the BEST in Buffalo by far!

aananookah, Derby, N.Y.

Recommends

phamos818

Joined 11 years ago

yummmm. Casa di Pizza was my neighborhood pizzeria growing up, and I have yet to find pizza that lives up to its standard. The crush is doughy but not too thick, the cheese is tasty and just the right texture, the sauce is fantastic, and on my favorite pie, the pepperoni is always nice and crispy around the edges. Their chicken wings are also fantastic. I am always sad that my parents don't live in Buffalo anymore, so I very rarely have a chance to eat at Casa's.

Recommends

Lucnikbel

Joined 11 years ago

Casa-Di-Pizza. When I am in Buffalo, I always want Casa-Di-Pizza. I love their pizza, their ribs and their calzones!!!

The servers are very kind... the brassy Buffalonian types!

Great place to eat... everyone should go!