Amherst >Ray Laks Acura
Good overall experience. Appreciated y'all have a loaner available to minimize my out of pocket time.
Over the last 25 years I have owned 4 Acuras 1 Honda Odyssey the first year it was offered and the Outlander when it was introduced. Each of the six I have purchased from Bruce Mauer. Each vehicle has been serviced by only Acura technicians. Plain and simple: your sales personnel are professional and fair; your service departments have gone out of their way to deliver the very best customer service I have ever received from ANY other company (not just autos) and Acura's commitment to quality is second to none. Stated simply: I will purchase only Acura vehicles and have them serviced at your dealership. My highest praise to your staff for satisfaction second to none. As I am reminded after each visit to Ray Laks, the customer service I receive is outstanding and helps remind me as a medical professional of what the "gold standard" looks and feels like.
I could take my car anywhere for service but I choose to take it to Ray Laks because of the quality of service. Chris and Tiffany make the service department customer friendly and always assure that I have loaner that is clean and efficient.
This was Excellent Service - Tiffany was great, very thourough. They had a new service manager, and he seemed like a refreshing change from the previous one
Awesome customer service, as usual.
Ray Laks was able to provide an A1
service for me on very short notice. They went out of their way to
We love RLA.. We love Ray Laks Acura. Great place to buy a car. Fair, honest, reliable, friendly. It's a great dealership.
I choose to take it to Ray Laks because of the quality. I could take my car anywhere for service but I choose to take it to Ray Laks because of the quality of service. Chris and Tiffany make the service department customer friendly and always assure that I have loaner that is clean and efficient.
Always been satisfied. I have always been satisified with the work Jim has done on my vehicles over the years. The installation looks good & I feel confident it was done properly this time.
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