Clara Milas Bridal Shop

10/19/09

Worst experience of my life!

by Mandy130 at Citysearch

Talk about bad service! i bought a Prom Dress there and went back for my wedding dress because i felt comfortable there. well was i wrong not only did they order my dress 3 sizes to big they promised me the stitching on my whie and blue dress would be silver and if was gold. when i brought this up they said they never said that to me. i was told my bridesmaids dresses would be in no later then the 12th of September, two weeks later they were still not in i called every week first i was told they were stuck in customs, then i was told they had lost them then i was told i needed to stop calling because it was harassing, well no you lost my dresses it is not harassing. 5 weeks later they came in. then i tried to make an appt to have the girls try the dresses on as they had just came in. i was told this was completely ridiculous and a waste of there time. well no i can come and see my dress when ever i want. after figiting about the appt i finally made one. today was the appointment day we went and one of my bridesmaids had the wrong dress!!!! they told me there was nothing i could do besides buy i new dress!!!! are you kidding me! i was shown a dress we ordered that dress they wrote down the wrong number. they said it was my fault for not checking! how i am supposed to know what the vendor number is? i ordered the dress i was shown and that was not what came in. the owner JoAnn proceeded to yell and scream at me while i am having a panic attack saying i need to settle down!!!! needless to say i immediately took all 7 of my dresses out of the shop to get them altered elsewhere! JoAnn the owner has no compassion she messed up and would not correct it. not only was it the wrong dress it was the same dress as my Maid of Honor!!!!!!!! so wrong! Don't go!!!!!!! they would not even attempt to help! or admit they made the mistake!!!!!

• Pros: NONE!
• Cons: Worst shop ever!

10/05/09

Rude owner two good employees

by CSMobileUser2 at Citysearch

I recently bought my wedding gown there and worked with Kim shd was very helpful and patient .She actually picked out my dress and veil.As for the owner she is rude to her employees and customers.If you go there ask for Kim or Laurie ONLY .Stay away from owner at all costs.

07/29/08

Size 8 told Size 16

by Dawn345 at Citysearch

This is a current crisis with this Bridal Shop. My sister signed some sort of contract. FYI, They basically relieve themselves of any responsibillity for their dresses. Out of all the Bridesmaids, I'm from out of town. We were asked to provide measurements. They informed my sister the dresses ran small. I'm a 7/8 and always have been. They told my sister I would need a size 16. Now, no one else in my family recieved such a large size and we're all close in size. My sister the bride informed them that was too big and even suggested to take measurements from her. They still insisted with their expertise that, that was correct.

Well, I'm currently trying to have alterations done in NYC. And, my sister is on the phone with them constantly...They won't help and blame dme for taking my measurements. Oh, by the way my daughters measurements were right on for a Junior bridesmaid. They are not accomodating and if anything are out to make a fast buck off the dresses that they sell!

And to make matters worse they lost the measurements for one of the grooms, how ironic, he is from out of town too! Oh, they did not take responsibility again!

Be forewarned if you want to have nice gowns and no headache don't go to this shop...They praise themselves on professionalism and being experts...The only thing they are an expert on is swidelling bridal parties, especially those who reside out of town into wearing potato sacks. Thanks so much Clara Milas!

• Pros: They had the style my sister was looking for
• Cons: Rude, Relieve themselves of all responsiblity, Unhelpful, non-accomodating