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04/03/09
Perfection every time
by usranger13 at Citysearch
I'm only 21 but I've been eating here since as long as I can remember. I have never had a bad meal at this place. My personal favorite is the meatball sub. They even cook it exactly as you want it (I always order the sub without sauce.)
My only real problem with this place is their very limited delivery zone. I live between 5 and 10 minutes away from Picasso's but the delivery varies depending on who answers the phone. Sometimes they'll delivery without a problem, other times they'll simply say that they can't deliver that far.
But besides that, the food is absolutely amazing!
- Pros: Excellent food
- Cons: Limited Delivery Area
11/21/08
HORRIBLE SERVICE!!
by pj2010 at Citysearch
I ordered a pizza to be delivered. I was told 45 min to an hour. An hour and 25 min later I called and complained the pizza was not here. I was rudely HUNG UP on. I called again to be HUNG UP on. So I called yet again to be slammed in my ear hung up on. So the third time I called I called using *67 (private call) and they answered. They said the driver is missing in action. They do not know where he is. He could be in an accident or something and have no idea. They were very rude on the phone and would not let me speak to the owner.
07/24/08
Poor Customer Service
by nonamebadguy at Citysearch
Placed an order to the individual that answered the phone, gave all address info, then placed on hold and given to a manager. AGAIN, placed the order with all pertinant information. ONLY to repeat myself for a third time. Personally, i feel that as with any restaurant that you go to you only place your order once with the person waiting on you. The waiter or waitress would then confirm your order is correct. It took 10 minutes to place a 3 item order! McDonald's is quicker and more efficient in taking an order. I waitressed for 7 years in local restaurants and took orders not to have the customer REPEAT, REPEAT, REPEAT. Maybe only if a fan was blowing in my ear! Seems the time on the phone could of shaved 5 minutes off my order.
- Pros: food is good
- Cons: poor customer service
