Buffalo >Eye To Eye Optical Inc.
3561 Sheridan Dr, Amherst, NY | Directions 1422642.979515 -78.801338
I've been coming to Eye To Eye optical for years now and I will continue to do so. The owner Frank is very personable and takes the time to answer all of your questions. He will go out of his way to make sure you are 100% satisfied with your eyewear purchase. When inside of Eye To Eye ,Frank makes you feel like an old friend and not just a customer. Five Stars!
I have been a contact wearer for almost 30 years. I have had my eyes examined and have purchased contacts at many optical establishments from coast to coast and in Canada--literally, (I am on the road a lot). And I can honestly say that this was the most thorough eye examination I've ever had! And when I say examination, I'm talking about the actual examination by the resident doctor and later when I was fitted for the proper contacts. I imagine what people are looking for is "why here, instead of going someplace else?" Well, there's an answer to that. Other places I've been to over the years, it's the "ship 'em in and ship 'em out sort of experience" along with "Sorry you had to wait two hours to see the doctor, we've been busy sort of silliness," or should I say greediness? Eye To Eye Optical is the way it should be in my opinion, not what we've been brainwashed to think as consumers that the wait time is normal. The examination started on time, and even though I got there a little early, instead of the "Sign in, wait over there sir fake pleasantries," Frank made me feel right at home immediately. I even chatted with him a little before my exam. However, the most impressive part was his ability to get down to business and discuss the finer details that one needs to know about when wearing contacts on a daily basis. Mind you, I had already accumulated a little knowledge myself over the years--so Frank had a tough audience, but came through with flying colors. I even learned a few things along the way. I had specific questions and got great answers. Buffalo is lucky to have an optical establishment that will give you the best of both worlds--efficiency, professionalism, and in a comfortable and convenient location. Frank takes great pride in what he does and it shows! Five stars! Thanks again!
The Service was excellent! Frank is really care about his customs and their eye health, Knowledgeable and reliable !
Fortuitous encounter — searching for previous vendor and came upon Eye to Eye and proprietor, Frank Zennia.
Very positive experience. Frank is competent, thorough, and accommodating. No reason to look elsewhere.
We were impressed with the excellent customer service Frank offered and his willingness to search for just the right frame. He answered our questions with ultimate patience and we learned a great deal. We love our new glasses! Far superior to the larger eye wear providers!
Excellent customer service, Best price and large selections of frames!!!Before visiting this store, I was most nervous about this store,Am I going to get right glasses?. Now that got one, I could not have asked for anything better!!
Frank was 100% honest and helpful in every way. He answered any questions I had . Above all, he called all his contacts just to make sure I get my glasses before I leave for Vancouver(within 48hr!!!). He also took time to call to make sure I will be getting glasses in time. He drove to airport just to deliver my glasses!!!
I was truly amazed with his professionalism and pleasant nature! Like I said, I will recommend him to anyone interested getting eye exam, new pair of contacts and glasses.
In future even if I move to different state I would come back his store to get new pair of glasses.
In an increasingly profit-driven market with impersonal customer service and businesses that try to get you in and out as quickly as possible, Frank Senia and Eye to Eye Optical stand head and shoulders above the competition. Customers are treated with an exceptional level of professionalism and the staff truly go above and beyond to not only meet your needs, but also clearly explain everything in detail and ensure a positive experience. If you are looking for a new optometrist in the Buffalo area, definitely give them a call!
Eye to Eye is a great place to go to for all your eye care needs. Frank's customer service is bar none the best experience anyone could ever wish for. Frank is very informative, helpful and provides quick service all with a smile. Thanks for taking great care of my eyes.
The best in customer service hands down!!! Do not waste your time at other larger stores, Frank is light years ahead of them in quality and service. I needed emergency eyewear late on a Sunday afternoon. Everyone else, including Eye to Eye was closed. Frank came from home, opened his store for me and gave me free contacts. I was not even a customer. It is still amazing that people like this exist. Read his reviews they do not lie... He is superb
Forget all the other optical stores and come only to Eye to Eye Optical! Before coming to Eye to Eye Optical, I took my kids to another place (a bigger company that didn't appear to care for much except to get people in and out the door). Six months after seeing them, both my kids complained about seeing poorly! I am so glad that I looked up Eye to Eye Optical and saw all the great reviews. Frank is simply wonderful--he stayed late one day because I couldn't get out of work so that my kids could get their glasses and contacts. He also took the time to teach my kid to put on and take out contacts properly (first-time user). He really makes the effort to make sure that you get the right eyecare, and the prices are very reasonable. Our vision is so important, so whom we trust on eyecare is a decision that needs to be made carefully. I am so glad that we chose Eye to Eye Optical for our family and can't recommend them more! Eye to Eye Optical is a business that deserves our support because Frank goes the extra mile, which is rare these days!
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