Amherst >Lords N Ladies Salon & Day Spa
Take your money somewhere else. DO NOT BUY GIFT CARDS HERE. I got one as a gift and when I called to get my nails done, I was told that the girl who does nails is not taking any new clients!!! WTF. Someone wasted $$ on a gift card for me. This place SUCKS.
Love this place. I love this place. Maybe I'm biased - I'm a regular, but there's a reason for that!
One of the best salon/spas around. I've been getting my hair done at Lords 'n Ladies for quite some time. I'm always very pleased with my color and haircuts. I find the staff to be incredibly friendly and the owner is so down to earth and approachable. I never feel like just a number, my stylist always takes her time and doesn't rush me just to get another person in. I really appreciate that. Plus, I've gotten some spa services done as well and love it... very clean, always impeccable. Great customer service!!
Made our day perfect. My girlfriends and I scheduled some things for a joint birthday celebration. The staff was so wonderful when we scheduled our appointments, which was kind of last minute. The owner is such a sweetheart, and made us feel right at home. She made some really good food for us, ordered us pizza (we're college kids), and made us feel very comfortable. We had a fairly large party, but the staff and owner just let us do our thing. And as we took up a lot of space, I thought it might be an issue for them, but I can't say it enough when I say they were just absolutely wonderful. Most of us had massages and pedicures, both of which were good. The massage therapist gave actually one of, if not the best massage I've had (and I have had a few). I am absolutely going back there, and we all are thinking about making this place a tradition for future birthdays/special events.
love it!!!. I go to lords n ladies for all my hair and spa services, the salon staff makes you feel so comfortable. I am very pleased every time.
This place is wonderful. We sent them a letter for donations and they went behind the call of duty. We are collecting toys, shampoos, conditioners....etc for the soilders overseas and their families. The owner called us with all this stuff that she was donating and when we went to pick it, it was way more than we expected. She is amazing.
If any one wants to make a donation for the soliders and their families that have fallen onto hardships in our unit (42nd TAC1 ID) out of Masten Armory....please contact:
Kara FRG (Family Readiness Group) Leader :
Or you can drop the donations off at Lords N' Ladies Salon and Day Spa
HAS THE WORST OWNER!! DO NOT GO!.
OH BOY! Where to start? My sister scheduled my bachelorette weekend to include spa time and Lord and Ladies. We had some illnesses and 2 girls cancelled. As soon as we knew, we contacted them to make the changes. The manager looked at the book while we were on the phone and said, "There is so many names, this is confusing." We understood this was a party of 8 but we thought they had some experience.
We got there Saturday morning and each girl was going over their services and NOTHING was scheduled right! People were missing services, and others had Pedicures added. There ended up being 4 pedicures we didn't schedule. Apparantly this was a HUGE issue and the staff and owner were immediately talking about us as we were filling out paperwork. The owner kept saying, "Girls, fill up spaces there are lots of blank spaces."
They did have food out for us which was disgusting and the owne was badgering us to eat it! We'll eat when we're hungry, thank you. Anyway, a few of us were sitting and waiting for our services whent the owner storms in and asks, "WHERE IS THE BRIDE?" I said it was me and she told me to come in this back room. She continued to yell at me for over 5 minutes. Well the room echoed and everyone could hear her yelling at me. She demanded that I pay for the pedicures we cancelled. I reminded her that we never scheduled them and that there was a mistake. She then came out and yelled at the rest of the girls telling them, "You better tip the girls really good because you aren't getting pedicures."
Her attitude and unprofessionalism ruined the WHOLE weekend. The technicians there were great! Everything came out wonderfully but the owner is SO RUDE! There were other customers that came up to me to say how awful she was to me on bachelorette party. The owner said she did this kind of thing all the time, that was clearly not the case. I refused to pay for pedicures she schduled for us, we never wanted those services. I feel bad for the technicians because her conduct will most certainly effect their business and thus how much they make and that should not be the case.
I would NEVER recommend this to anyone. I do not even live near Buffalo, we drove there from Syracuse and I was treated with the utmost disregard for respect and courtesy. The owner, Kay, was absolutely ridiculous and out of line. She doesn't even deserve to be in business. I wish I could pick NO STARS!
OVERPRCED OVERPRICED OVERPRICED.
Their SKILLS went to their heads. Not as good as they would lkie you to think...Snipy in fact...If you dont mind a MEDIOCRE haicut etc,,,and overpriced besides and I mean overpriced Let these UNQUALIFIED "kids"
take care of you." LORDS LADIES AND COMMISSIONS " THATS WHAT THEY SHOULD RENAME IT,,,,,but it is just "OUR" opinion ....friends and family members........
Terrible Terrible Experience..
I can not believe how dissappointing my valentines day gift was. my husband purchase me a hot stone gift certificate at L&L and I've had plenty of massage in the past that this was unacceptable.
my therapist was pleasant until I was on the table. Crissy or Cristin, I do not recommend for anything. She first told me that I should schedule a later appointment because the staff doesn't get in until 10am. hence, they scheduled me at 10. Then I had asked her not to use oil with the stones - if it gets on my clothes it stains and i usually work right after. She tells me that is all she has. So ok off to a rough start. i thought maybe she had just got out of school so I tried to relax. She placed one, ONE stone on my chest, and instead of using the stones to massage with she held the stones in her hands then just used her hands to massage with. Well i didn't recieve hot stone and towards then end I asked how long she'd been doing this - 13 YEARS! I wanted to jump off the table in anger. So instead of me going into a fit of outrage I decided that I would first talk to the manager about my experience. When I was getting changed I happened to look at a near by counter and guess what a half gallon of massage lotion was on it. So not only did she lie, she ruined the only time I needed to relax. When I got out I asked the receptionist to speak to the manager in private. Kay came pulled me in to a little room, I told her that was the worst experience I've had at her salon and I thought she should know. Kay decides to tell me that She's sorry, and this therapist is leaving any way so she would give me a free half hour massage and call me when she finds someone else, while walking away. ARE YOU KIDDING ME. If this girl was leaving why schedule me, knowing how she is? I will never ever go there or send anyone to this place.
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