Sunset Plumbing & Heating

09/08/09

Overpriced

by RVC at Citysearch

A service call to check my garbage disposal took 15 minutes. They suggested that I need a new unit (which I already knew). Their lowest price for a garbage disposal was 2-3X what you can buy yourself for a cheaper baseline model (they obviously also charge installation, hence, $3-400 total would have been the cost). However, if you wanted an "upper-end" disposal, then this may still seem reasonable at this point (and probably is).

Accordingly, I mentioned that I was going to by a cheaper unit, and they replied they would be willing to install it (which was $150 – average installation, albeit on the high end). Still no issues yet.

Then came the service charge: 15 minutes = $65.00 (for saying “you need a new unit”). That equates to $260/hr. Unreasonable.

Whatever happened to customer service? Hint to Sunset - when you throw customers a break for a quick call - they will call you back. I guess it's all about volume in this economy.

In sum, my fault - I should have called for a quote over the phone.

Nice commission sunset.

• Pros: Quick - Same day arrival
• Cons: Price - Customer Service

03/30/07

plumbers

by sunsetjw at Citysearch

bin having John service us for 18 years always had great service and low prices.

very quick and quality service.nice to deal with the same plumber John Know my House and all the plumbing history what has bin going on.

• Pros: great service always frendly, explains problem and how to co
• Cons: none

03/21/07

plumber showed up on time and great service

by johnliska at Citysearch

Very satisfied show up on time ! not like the promises I received in the last few days to get I plumber out to service my home. He checked the problem and gave me options for service . We chose to replace the pluged

toliet With new water saver Gerber toiliet .Flushes Great and John Even clean up after completing the Job.

Very nice.

Would recommend this company to all my freinds.

• Pros: Plumbing that works finally
• Cons: none