Reviews & Ratings for Herman Movers

12/05/11

Same bad experience as below

by QWE123 at Citysearch

We must have had the same group of movers they send to the home of "Msouth." The one fellow was so intoxicated that he went to use the 1st floor bathroom that had no door on it (as we had removed it from the hinges to ease in moving furniture in a narrow hallway). He asked us to "look away" until I screamed for him to go upstairs. Additionally our furniture was just thrown into our new house (our leather sofa was actually left face down), our bed was left unassembled with the mattress in place which cause the bed to fall when we went to sleep that night (bending the frame). They left garbage on our front lawn too. I have left a msg with the owner....very annoyed!

11/25/11

Unprofessional Movers

by Msouth at Citysearch

This company was recommended to me by a friend I used them due to her advise and I'm sorry I did. I had three men who arrived at my storage unit only one was friendly the other two were just down right moved. Since they were being paid by the hour they moved very slow if it werent for my boyfriend and I moving stuff out of the unit ourselves we would still be there. They failed to use furniture pads to cover my furniture and complained when they lifted something that it was too heavy. They then broke my front door which the owner did come and fix I complained and he did nothing. Beer cans in the back of truck one worker smelling like alchohol and totally overpriced. Worthless company who should of made it right. Also complained to the BBB and they never replied. Any reputable company would of defended themselves against the complaint. Would not recommend this moving company!

01/10/11

Don't believe Dinki, I'm glad I hired them!

by Squiggie at Citysearch

My daughter's associate at work recommended Herman movers as they had just moved into their new home in early Dec. I called them for an estimate and a very friendly gentleman came who was the owner's son. He explained their prices and we felt very comfortable with him. Then I read the two articles by Dinki, my son had moved cross country and had all his furniture ruined and dishes and crystal crushed, the movers he had gave him the run around and wouldn't pay for the dammage. Was this going to happen to me if I went with Herman? Absolutely not, I called and talked to the owner, and he assured me that everything would be covered and taken care of. I am so glad I called and gave them the chance.

On moving day they showed up with two large trucks and three very professional gentlemen, everything was taken out carefully and wrapped. When we arrived to our new house, they placed each piece where we wanted it and even put the mirrors back on the dressers. It turned out that a couple days later we were missing a desk drawer, I called the owner, he told me he would check the trucks and call me back, which he did the next day, and his son delivered it with their apologies for missing it on the truck.

I absolutely would hire them again if I need someone to move anything for me, you won't be sorry if you hire them.

10/18/10

Horrible Experience

by Dinki1 at Citysearch

We chose Herman movers due to their Better Business Bureau rating, and they were insured and bonded. This has turned out to be our worst moving experience ever.

The movers consisted of a group of unexperienced amateurs, who spent the day complaining about the heat. They also constantly said our furniture was too heavy! At one point they stood in the driveway banging away at our piano.

Nothing was wrapped, nothing was covered, nothing was secured on the truck.

Every piece of our furniture has been damaged. We were downsizing, so much of the furniture was placed in the basement before moving to another home. We have found that a number of these pieces were broken by the movers and placed in the basement so the damage would not be seen.

The owner agreed to have some of the pieces fixed, but then acted as if we had destroyed our own furniture! He would not even come here to look at the damages. He argued with us and his wife used foul language towards us.

Stay away from these people. Their Better Business rating is unreliable. Be forewarned!

10/12/10

Careless Movers

by gloworm777 at Citysearch

Very disappointing service! Not sure what kind of proper training if any, these employees received. Certainly don't respect your personal belongings. If you hire this mover, I would make sure you had either a family member or friend available to keep an eye on how these movers handle your furniture! They damaged quite a few pieces of my furniture, did not properly protect many pieces. Besides gouges in the wood, torn upholstery, and broken furniture legs, I was then told there wasn't much the owner would do.The owner became confrontational when told of the damages and basically said there was nothing he could do with paying for any repairs. And then he tried to say that what I was telling him was a lie, that "these damages could not have been done to my belongings by his movers!" This after he himself walked through my house and looked at my furniture! So much for being license and bonded, I thought this is the reason why movers are insured, in case of some damage to a person's belongings. He needs to take a closer look at his employees besides himself. He has no concept of customer service! I certainly would not recommend this company to anyone. Heaven forbid your furniture is damaged, you would be out of luck with this one! Maybe that is why some consider this company reasonable...you basically get what you pay for!

01/30/08

Best-Priced Piano Movers in Buffalo

by Dennis92 at Citysearch

Most affordable piano movers in Buffalo--I called everyone int the phone book and these guys beat their best by $40.

08/09/07

Great Company

by stgrammyjam at Citysearch

I was very pleased with the moving company. They allowed me to adjust the number of items to be moved to adapt to my budget. They took extraordinary care not to damage my furniture and also took measures to avoid damaging the hard wood floors in the process. They still managed to work at a quick pace and came with 5 men who were very knowledgeable in how to move/turn furniture to remove it from my upstairs apartment- this included a piano which many movers will not even consider moving from upstairs. The cost was much lower than quotes I had received from other moving companies ($150 to move the piano while other companies came in at $250 or more) I was a little nervous going with them because of the first review I read here but I have to agree with the second person. I don't know how things could have gone any better. I have moved several times and always have found damage to my propery but in this moved I have found none. I recommend Hermans hightly.

• Pros: Flexible, Affordable, Careful, Quick, Polite
• Cons: None

04/13/07

Extremely dependable

by carmo at Citysearch

Contrary to the other review. I have used this company in my last 4 moves. They have always been prompt, professional, thorough and honest. As movers, I didnt expect them to come in with tuxedos. They were extremely helpful during the entire process. They are also very reasonably priced. I have receommende them to many friends and relatives who were also very pleased.

• Pros: very capable and reasonable
• Cons: none

06/11/06

Hid Broken Items

by gypsyfamily at Citysearch

I used Herman Movers for one of my many moves. The movers were very sloppy looking, but they were prompt. After the company had left my home I started to arrange my furniture. I was VERY disappointed to find that they had broke a leg off one of my chest of drawers. They had set the chest where I wanted and very delicately placed the broken piece underneath the chest for me to discover at a later date. I never contacted the company to complain. I did even worse! I have moved 5 times since that and never used them again. I also offer my bad experience to anybody moving. This would not have been a problem for me if they had been honest and advised me of the damage. What was extremely upsetting is that they not only failed to tell me, but they also tried to cover up the damages!

• Pros: Prompt.
• Cons: Damage furniture, hide it and fail to tell owner!